FREQUENTLY ASKED QUESTIONS.

ONLINE SAVINGS ACCOUNT.

How does an Online Savings Account work?

The Online Savings Account is designed to help you save money with a high interest rate, while giving you access to funds when you need it. Simply link your Online Savings Account to any other bank account in the same name (where your account is held in joint names your nominated account must also be in the name of the joint account holders).


Who can open an Online Savings Account?

Anyone over 12 years old can open an account. The application should be completed by the account holder.


Can I have more than one Online Savings Account?

Yes. Simply fill in another application. Each Online Savings Account must still be linked to a nominated bank account.


Can I open an Online Savings Account for business use?

No, this account is specifically for personal use only.


Can I open an Online Savings Account if I am not a member of a super fund or union?

Yes.


How much money do I need to open my account?

There is no minimum balance. You earn high interest on the full balance of your account.


How long will it take to open my account?

You can open your account straight away online provided we can successfully ID you. 


Will my Online Savings Account appear on Online Banking?

Yes, you will be able to view all your transactions once you have registered for our internet banking services. You will also be able to deposit and withdraw money using internet banking.

If you already have access to our internet banking services, simply use your same customer ID and access code.


How do I deposit money to my Online Savings Account?

You can make deposits whenever you like by transferring money from your nominated linked account using internet banking. You can also make deposits from an non-nominated account i.e. an account that is not currently linked to your Online Savings Account.


How do I withdraw money from my Online Savings Account?

You can withdraw money by transferring funds to your nominated account any time via Internet Banking.


Are there any fees on my account?

No, our Online Savings Account comes with absolutely zero bank fees!


Will I be informed if the interest rate on my Online Savings Account changes?

Yes, you'll receive notice in your statements. Our website will also feature the most up-to-date interest rates, or you can call us for more information.


How often will I receive statements for my Online Savings Account?

Statements are issued six monthly at the end of  June and December.


Can I pay bills from my Online Savings Account?

No.