customer relations.

At ME we are committed to providing products that are straightforward and easy to understand, along with great customer service.

That's why we like hearing from you - it helps us understand the products and services you would like us to offer, where we are getting it right and where there's still work to be done to improve.

We genuinely welcome your feedback. You can offer a suggestion, pay us a compliment or lodge a complaint by:

step 1

  • Calling our National Customer Contact Centre on 13 15 63 Monday to Friday, 8am to 8pm or Saturdays, 9am to 5pm (AEST), or
  • Sending a secure email via our free internet banking service

Our staff are here to help. We aim to resolve complaints as quickly as possible. In most cases our staff will be able to fix your issue within five (5) business days. Some complaints can take longer to resolve. When this is the case, we provide an update and request more time to resolve the issue.

step 2

If the matter is not resolved to your satisfaction, you can ask for a further review by Customer Relations.  You can do this by:

  • Sending a secure email via our free internet banking service
  • Writing to:
    Customer Relations
    ME
    Reply Paid 1345
    Melbourne VIC 8060
  • Faxing: (03) 9708 4628

Should you still remain dissatisfied with the outcome of the Customer Relations investigation, you may wish to contact the Financial Ombudsman Service Australia. The Ombudsman will likely encourage you to resolve the matter with ME, before they investigate your concern.

Financial Ombudsman Service Australia
GPO Box 3
Melbourne VIC 3001
Telephone: 1800 367 287 (freecall number)
Fax: (03) 9613 6399
Website: www.fos.org.au
Email: info@fos.org.au