You only need two things:
Once you’ve located those, just click on the ‘internet banking login’ link that appears on the top-right of every page of the ME website, log in with your details, and get banking.
If you don’t know your customer ID, you can find it out by giving us a call on 13 15 63, Monday to Friday 8am–8pm or Saturday 9am–5pm (AEST/AEDT).
If you’ve got your customer ID but not your access code, you don’t need to call – you can reset your access code yourself online.
Great question. We’ve got a whole bunch of videos – you can find them all here.
It’s easy – here’s a quick video that shows how to do it.
Here’s a video that shows you how – it even covers things like setting up transfers to happen in the future and how to change your transfer limit.
We’ve put together a ‘how to’ video that shows you exactly how to activate cards, set and change card PINS, and temporarily stop or permanently cancel cards – you can check it all out here.
Here’s a little video that shows you some tips and tricks on using the search function in your transaction history.
Our free ME mobile banking app works on most phones and devices – just search for ‘ME bank’ on Google Play or the iTunes Store.
Keep in mind that you’ll need to have logged in to internet banking online at least once before you can use the mobile app.
If you’ve forgotten your access code, you can reset it yourself online, any time you want – as long as you’ve registered your mobile phone number with us. (If you haven’t, just give us a call on 13 15 63 to get it sorted.)
There’s a video on how to reset your access code, but here’s the a quick overview:
If your account is locked, just get in touch and we’ll sort it out.
Call us on 13 15 63, Monday to Friday 8am–8pm or Saturday 9am–5pm (AEST/AEDT).
It’s an extra layer of security – a final line of defence to make it extra-tough for hackers to steal from your accounts.
When you do certain things using internet banking, we’ll send a short confirmation code to your mobile phone by SMS. You just need to enter the one-time code to finish up whatever you’re trying to do.
These are the kinds of situations where we’ll send you an authentication code:
If you run into any problems using authentication codes, get in touch on 13 15 63, Monday to Friday 8am–8pm or Saturday 9am–5pm (AEST/AEDT).
To help protect your banking details, we block access to internet banking after you haven’t logged in for nine months.
If you’ve been locked out of your internet banking, just get in touch to get access again – call us on 13 15 63, Monday to Friday 8am–8pm or Saturday 9am–5pm (AEST/AEDT).
If you’ve got a variable interest home loan, you can use internet banking to change your repayment amount whenever you want (as long as you meet the minimum repayment amount).
There’s a video that takes you through the process – you can check it out here, or you can follow the below:
Note that you can’t change your repayments online for fixed interest loans or Interest Only Investment Loans.
There’s a video that shows how to do this, or you can follow these instructions:
If you change your mind about getting online statements, it’s easy to change back. It’s essentially the same process as setting your statements to online; here are the step-by-step instructions:
First up, you need to make sure you’re registered for online statements. Once that’s done, here’s how you can view your online statements:
For all the visual learners out there, we’ve got a video on how to do this very thing – check it out here.
Because email is more vulnerable to being compromised by fraudsters, it’s more secure for us to send your banking details to you using internet banking. We know it’s less convenient – but it’s a small price to pay for keeping your money safe.
Online statements are available back to October 2005 (when iPods were all the rage and Pluto was still a planet).
It depends on the kind of account you have – the simple answer is that they come just as often as your paper statement would have.
In a word, no. Once you’ve closed an account, you won’t have access to its online statements. In this situation, it’s a good idea to save any statements you might need before the account’s closed down.
For any account you close, your final statement will be sent to you by mail, even if you’d normally get online statements for that account.
You can log in and see your account – and do things like check its balance and view its transaction history – but you won’t be able to actually make transactions or make any changes to the account.
Once you’ve navigated to accounts, select view statements, and then selected which account to show – you will see a list of your statements.
To view them in date (or chronological) order, click on the column named “Statement Date” to see them in order by date.
Answer - You can’t use ME’s internet banking in private browsing mode. To turn off private browsing, tap on the following icon in your browser and then tap ‘Private’. When private browsing is off, Safari will appear as white or gray.