mobile banking FAQs.

What's changed in the newest version of the app

With the newest version of the app, you can now delete future payments that you’d previously set up. We’ve also made it simpler to move money between your own accounts, by having just one button for all internal transfers.


What can I do with the app?

What will the new app let you do?

  • Securely check your balances without logging in.
  • Log in with your 4-digit PIN.
  • Transfer money between accounts.
  • Transfer money to other people.
  • Pay bills with BPAY®.
  • See your transaction history.
  • Quick access to your BSB and account numbers.
  • Find your closest ATM.
  • Reset and change your mobile app PIN.
  • Brush up on your online banking T&Cs.
  • Add payees and billers.
  • ... and a whole bunch of other things!


How do I get the app?

Our mobile app is available for iPhone and Android devices – you can download it for free from the Apple iTunes or Google Play online stores.

To download the app, search for ‘ME Mobile App’ and follow the instructions. Once the app is downloaded, it’ll appear on your phone as an icon with a ME logo.


How do I activate and use the app?

To use the mobile banking app you’ll need to have logged in to internet banking at least once in your time with ME. If you’ve already done that, you’re good to go.

Haven’t logged into internet banking for a while? (Or ever?) You’ll need your customer ID and access code to log in, both of which you would have been given when you first opened your account. If you can’t locate these, just give us a call on 13 15 63, Monday to Friday 8am–8pm or Saturday 9am–5pm (AEST).


I've forgotten my customer ID or access code. What do I do?

Give us a call and we’ll get it sorted. Choose ‘contact ME’ from the app’s main menu, or call us the old-fashioned way on 13 15 63, Monday to Friday 8am–8pm or Saturday 9am–5pm (AEST).


How does app registration work?

When you first use the app you’ll go through a simple registration process – you can see how it works in this handy video.

Basically, after you read and agree to the terms and conditions, you’ll be prompted for your customer ID and access code – once you put that in, we’ll send you an authentication code by SMS.

After you enter your authentication code, you’ll need to set the 4-digit PIN that you’ll use to access the app from now on.


I forgot my PIN – what do I do?

Open up the app: on the login screen you’ll see ‘Forgot your PIN?’ Press that and follow the instructions, and you’ll have yourself a new PIN set up in no time.


What can I do with the App using a smartphone?

There are plenty of ways to use the app, but here’s a quick primer to get you started.

navigate ME

Press the ‘navigate ME’ symbol at any time to access the main menu – that’s your starting point for pretty much anything you might want to do in the app, including transferring money, paying your bills and setting up balance peek.

 

settings

Get to your ‘settings’ screen by hitting the cog symbol on the account overview screen.

From there, you can do things like change the order your accounts appear in, set your view to a list or a grid, and choose what images you want to appear with each of your accounts.

 

balance peek

This is a handy feature that lets you check the balances of up to three of your accounts without having to log in. Activate it by touching the dollar-in-a-circle symbol in the top-right-hand corner of your login page.

 

To set up or change your balance peek settings – or to turn it off completely – go to the main menu and scroll down to ‘balance peek’.


How do I transfer funds from my ME savings or loan account to my ME transaction account?

From the main menu choose ‘transfer between accounts’, choose the accounts you want to transfer to and from, and then do your thing.


How do I add a new biller or payee?

Select ‘pay a bill’ (and hit the ‘tap to select a biller’ button) or choose ‘pay someone’. You’ll see a symbol on the top-right of the screen of a person with a plus symbol – press that, and you’ll be able to add a new payee or biller, as appropriate.   


How do I delete a biller or payee?

Just swipe across the biller or payee entry. A red ‘X’ should appear; press the X to delete the entry.


How do I change my account layout?

You can change your account layout from the ‘settings’ screen, reached using the cog icon in the account overview screen.

You can choose the images that appear next to each account, toggle between a grid or list view, and change the order your accounts appear in.


What is balance peek?

It’s a feature that lets you check the balances of up to three of your accounts – quickly and easily, without having to go through the whole login process.

When you first use the app, you’ll be prompted to set up balance peek and to link it to your preferred accounts.

If you don’t want to use the feature, you can disable it from the balance peek customisation page, which you can reach from the main menu. You can also get there from the quick menu at the bottom of the app’s main screen.


How do I make sure I’ve logged out?

The app logs out automatically when you leave the app – essentially whenever you close your app screen.

To keep your account secure, the app also automatically logs you out if your phone goes into sleep mode, or if the app has been open for more than three minutes without use.

If you’re one of those people who really, really needs to know that they’ve been logged out, there’s also a logout button in the main menu.


Why does saving a payment receipt force me to logout?

The app has been set up so that you logout whenever you leave the app – and since saving or sharing a payment receipt takes you out of the app, it automatically logs you out.

It’s a bit irksome, but it’s all in the name of security. Just enter your 4-digit PIN to log back in, and you’ll be ready to keep right on banking.


Can I start my transfers from the account overview?

You can indeed. Just touch the three dots to the right of the account you’d like to transfer to or from, and you’ll see you transfer options.


What’s Touch ID all about?

Touch ID lets you record your fingerprint on your device, so you can use it to easily log in to apps. However it’s only available on more recent iPhone and iPad models.

If your device does have Touch ID, you can set up the app to log you in using your fingerprint, instead of using a PIN.

Note: you shouldn’t enable Touch ID login for your ME app if anyone else’s fingerprint IDs are stored on your device. Otherwise they could get access to your app – which means having access to your ME bank accounts.


How do I start using Touch ID? (And how to turn it off again?)

If your device already has Touch ID set up (and at least one fingerprint ID stored) when you first register the ME app, you’ll automatically be asked if you want to use Touch ID to log in.

If your app is already registered, you can set up Touch ID login by going to ‘settings’ at the bottom of the main menu screen and toggling the ‘Enable Touch ID’ button. To disable Touch ID, just use that button to turn it off again.


Is logging in to the app with Touch ID just as secure as using my PIN?

Absolutely. It’s actually more secure, since there’s no chance of anyone seeing you putting in a PIN.

There’s one important thing to keep in mind though: don’t enable Touch ID login for the ME app if anyone else has fingerprint IDs stored on your device. Otherwise they’ll also be able to get access to your app – and to your ME bank accounts.


How do I delete a pending payment?

Go to the relevant account screen and swipe across the pending payment entry. A red ‘X’ should appear – just press the X to delete the entry


How do I delete a pending payment?

Go to the relevant account screen and swipe across the pending payment entry. A red ‘X’ should appear – just press the X to delete the entry.