Contact Us | Get in touch with ME

By phone

Australia

Love to chat? Our team do too – and they're here to help.

We keep our call centre in Australia, so we can focus on providing a high level of service and support to our customers.

Monday to Friday 8am–8pm (AEDT)
Saturday 9am–5pm (AEDT)
(We take national public holidays off.)
13 15 63

Home Loans

Chat to our dedicated Home Loans team about a new or existing home loan.
1300 540 181

Overseas

+61 3 9708 4001

Lost or blocked card?

Temporarily block your card yourself using our mobile app or internet banking.

Or call us 24/7 on 13 15 63

Business banking

We’re available Mon to Fri 9am-5pm (AEDT)
1300 658 108

Online

Complaints

If at any time you’re not satisfied with our products, services, staff or our complaint handling process, we want you to tell us. Get in touch below.

Complaints and feedback

By Post

Write to ME

You’ve got mail? Go old school and send us a letter.

ME, GPO BOX 1345, Melbourne VIC 3001

By National Relay Service

If you are deaf, hard of hearing, or have a speech/communication difficulty please contact us by:

Step 1
Contact us through your preferred NRS call channel detailed on NRS call numbers and links.

Step 2
Provide the NRS with our phone number13 15 63

For more information visit:
About the National Relay Service

When English is a second language

Interpreter services

If English isn’t your first language, if you have limited English, and would prefer to speak to us in another language, call us on 13 15 63 so we can arrange an interpreter to help you. The interpreter services are free of charge.

I’ve been contacted by ME. How do I know it’s genuine?

At ME, it is important to ensure that the personal information we have on file for our customers is accurate and current.

In order to comply with legal requirements, ME is required to perform ongoing reviews of our existing customers on a periodic basis.

We are currently contacting customers whose details may need to be verified. If additional documentation is required to complete our review, you will receive communications from our team on how this can be done via our secure digital portal.

If you've received a call about this, email or SMS about this please confirm or update your details now using one of the following options.

Call our dedicated team on 1300 130 106 or (07) 3215 5106 (Monday to Friday 8:30am - 5pm AEST)
If you are overseas call (07) 3215 5106

Customer Verification Team

If you've received a call or email from the Customer Verification Team, please contact the dedicated team using one of the following options:

Call ME on 13 15 63 (Monday to Friday 8am - 8pm AEST; or Saturday 9am - 5pm AEST)
Call the Customer Verification team directly on +61 7 3215 5108 (Monday to Friday, 8:30am - 5pm AEST)
Send an email to customerverification@mebank.com.au

Client Lifecycle Team

If you've received a call or email from the Client Lifecycle Team, please contact the dedicated team on the below options.

Call the Client Lifecycle Team on 1300 338 293 or (07) 3022 5411 (Monday - Friday 8:30am – 5:00pm AEST)
If you are overseas call +61 7 3022 5411
Send an email to clientlifecyclekyc@boq.com.au

Was your account closed due to inactivity?

If you recently received an email about the closure of your inactive account and:

your account had a balance more than $0 at the time of closure, a statement is on its way to you;
your account had a balance of $0 at the time of closure and you would like a copy of your final statement, please contact us by phone.

Contact ME.

Upcoming system maintenance.