Important information for customers affected by COVID-19.

Learn more.

Pause or resume your home loan repayments online.

Pause or resume your home loan repayments online.

Support for customers impacted by COVID-19 (Coronavirus).

You can now pause and resume your home loan repayments online by clicking the button below.

COVID-19 Home loan support


We’re currently experiencing high call volumes in response to COVID-19 (Coronavirus). We are here to support all of our customers, and we’re working through your calls as fast as we can.

Coronavirus update and information.

The health, safety and financial wellbeing of our customers is our number one priority. We are ready to support you – now and into the future.

Find out more

For Online Savings Account customers.

We’re giving eligible OSA customers automatic bonus savings interest.

Find out more

Pausing your home loan repayments.

For home loan customers impacted by COVID-19 and the current economic uncertainty, ME has introduced a home loan repayment pause for up to six months.

Find out more

Get in touch.


Love to chat? Our team do too – and they're here to help.

Monday to Friday 8am–8pm (AEST)
Saturday 9am–5pm (AEST)
(We take national public holidays off.)

13 15 63
Overseas? +61 3 9708 4001


Live chat with one of our experts, or log into your internet banking and send us a message.

Mon to Fri 9am–5pm (AEST).

Log into internet banking


Call us 24/7 on 13 15 63
Live chat with us and we’ll get you sorted.

Or temporarily block your card yourself using our mobile app or internet banking.

Need assistance?

If you are deaf, or have a hearing or speech impediment, you can contact ME via the National Relay Service.

TTY or voice.

Call 133 677

Then ask for 13 15 63

Speak and listen.

Call 1300 555 727

Then ask for 13 15 63

SMS relay.

Text message to 0423 677 767

Got a question or feedback?

General enquiries.

You must be logged into internet banking to discuss current accounts or applications, but we can answer any questions about our products.

Send us a message

Compliments and complaints.

Love the way we do things or need help with an issue? Get in touch below and let us know.

Give us feedback

Write to ME.

You’ve got mail? Go old school and send us a letter.

ME, GPO BOX 1345,
Melbourne VIC 3001