Confirmation of Payee

Confirmation of Payee (CoP) is a new safeguard being introduced across most of the Australian banking industry progressively throughout 2025. 

It helps you make sure your money goes where it is intended by matching the account name, BSB and account number against the account details held by the recipient’s bank.

CoP is provided by Australian Payments Plus, the organisation behind other trusted services you already use, like BPAY®, Osko®, eftpos®, and PayID®.

Confirmation of Payee (COP) will only be available for the Go Account, Boost Saver, Grow Saver, Lite Home Loan and Loaded Home Loan. If your account isn’t supported, refer to the FAQs to understand what this means.

Confirmation of Payee (CoP) is an industry-wide name-checking service that helps make sure your money goes where you intend it to.

When you enter a payee’s account name, BSB and account number, the system checks these details against the receiving bank’s records.  

CoP is part of a new set of safeguards being rolled out across most of the Australian banking industry to help protect customers from scams and mistaken payments. 

You can also learn more at the Australian Payments Plus website.

You don’t need to do anything. If your account is eligible, CoP performs a check and returns a result to you whenever you pay a new payee or add a new payee in the ME Go app. This functionality will also be available in ME Go Internet Banking at a later date.

Make sure you’re using the latest version of the ME Go app so CoP can be performed automatically.  

• More protection

  By checking the account name before sending money to a BSB and account number, CoP helps to give you added confidence that your money is going where you intended.

• Helping avoid scams

  Scammers often rely on customers not noticing incorrect account details. CoP makes this harder by flagging mismatches. By identifying when the account name does not match the intended payee, CoP makes it harder for scammers to use simple redirection tactics. This can reduce the likelihood of scams such as Business Email Compromise (BEC) and invoice redirection, where a name mismatch is a strong indicator of suspicious activity.
  
  While CoP strengthens protections, it is not a complete solution – we still need your help. You should continue to use caution when making payments to new payees, including individuals and businesses. If you are unsure or concerned the payment may be a scam, please get in touch with us before proceeding.

• Helping avoid mistaken payments

  Mistyped account details can cause money to be sent to the wrong person or business, and it can be difficult to recover.  When you pay or add a new payee, CoP will verify the account details against data provided by the recipient’s bank and show you the outcome.  This can help you avoid making a mistaken payment.

What safeguards are in place to protect my privacy? 

When someone sends you a payment, the name on your account, as held by ME Bank will only be shown if the account name they enter is a match or close match. If the details they provide don’t match, your name won’t be displayed to protect your privacy.  

• For Joint Accounts: Only the name(s) entered that are a match or very close match on a joint account will be shown to a person paying you.  Any account names not entered will not be shown to protect your privacy.
• For Business Accounts receiving payments: The account name will be shown regardless of the outcome.

Want more details? Check out our Confirmation of Payee FAQs for answers to common questions, including what to do if you get a ’No Match.’ 

If you want to learn more on how to stay safe from scams, check out our Fraud and Scam page for tips and support. 

BPAY and Osko are registered trademarks of BPAY Pty Ltd ABN 69 079 137 518

PayID is a registered trademarks of NPP Australia Ltd ABN 68 601 428 737

Eftpos is a registered trademark of eftpos ABN 37 136 180 366