We're working on fixing a bug.
When paying an account number shorter than 8 or 9 digits, our system should automatically add zeros out the front, to make sure this gets to the right payee. Currently, you need to manually add zeros to the front of these short numbers when saving the payee in the app. Alternatively, you can use internet banking to save these payees.

You can save the BSB and account numbers of payees for easy access next time, or delete any contacts you no longer need to access, in the mobile app or internet banking.

You can delete payees in the mobile app, but you can’t edit them. There is a quick work around though: just delete the old contact and re-add it with the new details.

Mobile app

Add a new payee
  1. Log in to the mobile app.

  2. Tap ‘More’ in the bottom menu.

  3. Tap ‘Contacts’ and choose the ‘Payees’ tab.

  4. Click the + in the top right corner.

  5. Enter the BSB, Account number and Account name of the payee. Double check the BSB and account number carefully – if you make a payment to the wrong numbers, ME may not be able to retrieve it for you.

  6. You can enter a payee nickname for easy identification. 

  7. Hit ‘Continue’ to save.

Delete a payee

  1. Log in to the mobile app.

  2. Tap  ‘More’ in the bottom menu.

  3. Tap ‘Contacts’ and choose the ‘Payees’ tab.

  4. Swipe left across the payee you wish to delete, then tap the red delete button. 

  5. Click ‘Confirm’.

Internet banking

Add a new payee

  1. Log in to internet banking.
  2. Click ‘Pay & transfer’ in the top menu, and choose ‘Manage payees’.
  3. Hit the ‘Add payee’ button at the bottom of the page.
  4. Enter the name and bank details.
  5. Click ‘Add payee’ and you’re all done.

Delete a payee

  1. Log in to internet banking.

  2. Click ‘Pay & transfer’ in the top menu, and choose ‘Manage payees’.

  3. Click the down arrow symbol next to the relevant name, then chose ‘Delete’.

  4. If you need to re-add the payee with different details, hit ‘Add new payee’ and just add a new payee as normal.


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