If you’re struggling to keep up with your home loan repayments because of something unexpected – a medical condition, bereavement, unemployment or a natural disaster – you can make a request for hardship assistance.

Hardship assistance is worked out on a case-by-case basis. If you’re eligible, it might involve something like a temporary deferral or reduction of your repayments.

Asking for hardship assistance

If you’re in need of hardship assistance, give us a call on 13 15 63 – we’ll try to work out the best way to get you back on your feet.

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Call us on 13 15 63, Monday to Friday 8am-8pm or Saturday 9am-5pm (AEST).

Related FAQs

Repayment holidays.

Ahead on your variable home loan repayment? Take a break – you deserve it.

Deferring a home loan repayment.

Can’t make your next repayment? Let us know – we can help.