Temporarily locking a card

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If you’ve misplaced your card (pro tip: check your jacket pockets) you can temporarily lock it until it turns up again. You can do this yourself in seconds using the ME Go app or Internet Banking, unlocking it is just as easy.

If you suspect your card may be gone for good, you should permanently cancel your card and order a replacement.

ME Go app.

Temporarily locking your card:

  1. Log in to the app.

  2. Tap the

    icon in the bottom menu.

  3. Tap ‘Manage cards’ in the menu.

  4. Select the account you’d like to lock the card for.

  5. Tap ‘Lock card temporarily’.

You can unlock it instantly by toggling the switch to ‘off’.

ME Go Internet Banking.

Temporarily locking your card:

  1. Log in to ME Go Internet Banking.
  2. Select ‘Cards’ from the side navigation menu.
  3. Select the Card you wish to manage on the “Cards” screen
  4. Select the toggle ‘Lock card’.

You can unlock it instantly by toggling the switch to ‘off’.

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Phone.

Call us and we’ll put a temporary lock on your misplaced card – you’ll just need to let us know once you’ve found it again.