Banking Code of Practice.

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A bank must have a code.

The new Banking Code of Practice is a set of enforceable standards for all Australian banks to improve banking services for customers, small businesses and their guarantors.

This new code is the strongest ever. It is clearer, easier to understand, and has greater protections for all customers.

In signing this important document, ME has made a commitment to you, our customers, to behave ethically and fairly, to uphold responsible lending practices and to prioritise the protection of your privacy.

We commit to make it easier to bank with ME, and to take extra care with customers who are experiencing vulnerability.

Get the code.

Download a copy

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If you want a physical copy of the code you can request it over the phone, or via email.

Australian Banking Code of Practice document

Maintain the code.

The Banking Code Compliance Committee (BCCC) is the regulator tasked with monitoring and driving best practice in compliance with the Banking Code of Practice.

To do this, the BCCC will:

  • Examine banks’ practices
  • Identify current and emerging industry wide problems
  • Recommend improvements to bank practices
  • Consult and keep stakeholders and the public informed.

If you believe that ME has broken one or more of our promises in the code, you can report the issue to the BCCC.

Report an issue to the BCCC