Using a financial counsellor or representative when discussing hardship.

If you’d prefer, we can discuss your request for hardship assistance with a nominated representative, such as a financial counsellor, advisor, community worker or solicitor.

If you choose to use a financial counsellor or representative on your behalf, we will need you to provide us with a written authority signed by you authorising ME to speak with your representative on your behalf. The authority should include:

• the full name, address and contact details (telephone or email) of your representative
• if the authorisation is ongoing or limited to a timeframe.

If you have any queries, please get in touch on 13 15 63.