ME Go banking app and Internet Banking.

How secure is mobile banking?

Mobile banking with the ME Go app and Internet Banking is secure. Our app offers biometric logins, including Touch ID and Face ID, to protect access to your transactions and account information. Additionally, one-time PIN authentication is available across both the ME Go app and Internet Banking for added security.

Can I use my mobile banking app abroad?

Yes! You can use the ME Go mobile banking app where a merchant has a digital payment terminal. Even when you're overseas.

What is the difference between mobile banking and internet banking?

The biggest difference between mobile and internet banking is convenience! With the ME Go banking app, you can handle all your everyday banking activities right from the palm of your hand. Our intuitive, easy-to-use app makes managing transactions and accounts simpler than ever. And if you prefer to bank on your desktop, ME Go Internet Banking is available too.

How to add card to digital wallet?

You can add your SpendME debit card to your Apple wallet and your Google and Samsung wallets. Simply open the ME Go app, navigate to the profile screen, select manage cards, select add to digital wallet.

For more information, head to our digital wallets page.

How do I download the Mobile Banking app?

You can download the ME Go banking app from the App Store and Google Play Store.

What is a mobile banking app?

A mobile banking app, like ME Go, is a digital app that allows you to access your bank accounts and perform transactions using your phone or tablet. All you need to do is simply log in to your account on the app to view account balances, transfer funds, pay bills, and so much more!

What features are available through the app?

There are a variety of features available on the ME Go banking app which make your everyday banking so much easier!

Depending on the type of account you have, you can:

• ​Round up payments directly into your savings account
• Track upcoming bills
• Set spending budget and savings goals
• Check your balance
• Transfer money within Australia
• Pay bills via BPAY
• Update your personal details
• Increase your daily limits
• Access statements
• Open and close accounts

Plus you can securely chat to us if you need assistance or have a general question right from the app

Does ME Go support biometrics (Touch ID or Face ID)?

Yes. The ME Go banking app supports both Touch ID and Face ID. You'll be prompted to enable Touch ID or Face ID when you set up your account and you can still use a access code if you prefer.

Are there any monthly account keeping fees?

No. We don't charge you monthly fees on any of our ME Go accounts. For details on any other fees that might apply, you can check them out our account fee page here.

Does ME Go support joint accounts?

Yes. You can apply for a joint account directly in the app by selecting 'ME and someone else' and we'll send a message to the other account owner and the account will be opened once they have provided their details. It’s important to know that all applicants must complete formal identification before the account can be opened.

What is that weird code that appears at end of SMS verification messages?

In short, it’s the app’s hash. It creates a link between the app requesting the verification code and the SMS. That allows the code in the SMS to be auto filled into the app. It’s like magic and means there’s one less thing you have to do.

What is Confirmation of Payee?

Confirmation of Payee is an industry-wide service that aims to reduce fraud and scams. The service double-checks that the bank account details entered by a payer match with the account details held by the recipient’s bank, and displays a match outcome to the payer.

The service is expected to go live in late 2025 for ME Go customers.

Further information on the industry service can be found on Australian Payments Plus website here https://www.auspayplus.com.au/confirmation-payee.

I want to opt-out of sharing my details through the Confirmation of Payee service?

Confirmation of Payee aims to reduce fraud and scams across the industry. Therefore, not all customers will be eligible to opt-out. Please give us a call if you wish to enquire further https://www.mebank.com.au/home/contact-us/.

My app is showing an ‘Operating System is not supported’ message when I try to use it. Why can’t I use my app?

As of Thursday 4 December 2025, our ME Go app is no longer compatible with Android devices using Operating Systems 8 and older.

To continue using the ME Go app, you will need to update your Android device to Android 9.0+. By updating your device to the latest Operating System, you will continue to receive app releases with the latest security and experience features.

My Operating System is no longer supported. Can I continue to use the ME Go app?

Unfortunately, if your device does not meet the minimum operating system (OS) requirements for the app, you will need to either update your device’s OS or use a different device that supports a more recent operating system.

What if I can’t update my mobile phone to the minimum operating system?

If your mobile phone is no longer receiving operating system updates, you should consider switching to a newer device that can receive updates with the latest security features. This is particularly important when accessing banking information and managing your finances.