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If you’ve noticed a suspicious or incorrect transaction on your account, don’t delay: give us a call right away on 13 15 63 and explain the situation – we’ll do our best to get things sorted out. 

 
Next steps.
If you notice an unexpected payment going to a seller you’ve used in the past, the first step is to get in touch and ask them to resolve it. If you’re not satisfied with their response, then ME can take action to recover your money.

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Call us on 13 15 63, Monday to Friday 8am-8pm or Saturday 9am-5pm (AEST).

Related FAQs

Closing your credit card account.

Reduce your credit access to help take control of your finances.
Temporarily stopping a card.

If you’ve misplaced your card, just deactivate it until you find it again – easy.
Reporting suspicious activity on your account.

Spotted a transaction you can’t remember making? Let us know ASAP.