If you’ve noticed a suspicious or incorrect transaction on your account, don’t delay: give us a call right away on 13 15 63 and explain the situation – we’ll do our best to get things sorted out. 

 
Next steps.
If you notice an unexpected payment going to a seller you’ve used in the past, the first step is to get in touch and ask them to resolve it. If you’re not satisfied with their response, then ME can take action to recover your money.

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Call us on 13 15 63, Monday to Friday 8am-8pm or Saturday 9am-5pm (AEST).