Banking System Status Update.

Customer Servicing Delay

14/07/26 12:45pm

We're currently experiencing a technical issue affecting our ability to assist customers that may result in longer than usual wait times via our Contact Centre.

There is no impact to customer accounts, cards, payments, Internet Banking or mobile banking services.

We apologise for any inconvenience and are working to resolve the issue as quickly as possible.

If you need urgent assistance, please contact our Customer Service team on 13 15 63. We will continue to provide updates as more information becomes available.

ME Go app		The ME Go app is all systems operational.
ME Go Internet Banking		ME Go Internet Banking is all systems operational.

To make sure that our services continue to operate effectively and efficiently, we regularly make updates to our systems. Sometimes, these updates may cause unavoidable disruptions to some of your banking services like internet banking, our mobile app, EFTPOS, and ATMs.

To help keep you informed and plan for any upcoming system updates, we’ve outlined any potential disruptions to our services above. 

Stay scam aware.

Scammers may pose as representatives from reputable and trustworthy organisations, like a bank, to trick you into providing your personal or account information. 

To protect yourself from scams:

• Make sure you never provide remote access to your electronic devices, no matter how legitimate the caller may seem. 
• Never disclose private banking details like your PIN, passwords or one-time verification codes to anyone, not even someone calling from ME. 
• Don’t click any third party links received in emails or SMS, even if they claim to be in reference to your banking. 
• If something seems suspicious, make contact by phone through a verified website to find out more. 

You can find more information and support for scam safety on our Fraud and Scam Assistance page.