Updating your personal details.
You can use internet banking to update your:
- Email address
- Home address
- Mailing address
- Tax file number
You won't be able to update your mobile phone number or over-the-phone enquiry password using internet banking – instead you’ll need to call us on 13 15 63. If you are overseas, you can call us on +61 3 9708 4001.
Internet banking
You’ll need to use your mobile phone to get your details changed, so make sure you’ve got it close to hand.
- Log in to internet banking.
- Click ‘my details’ in the top navigation menu and choose ‘view personal details’.
- Start the SMS confirmation process – you’ll be sent an SMS with a confirmation code.
- Enter the confirmation code and get updating.
Phone
You can get your details updated over the phone – just call us on 13 15 63, weekdays 8am–8pm and Saturday 9am–5pm (AEST/AEDT).