Updating your personal details

Support Article Highlight Widget (c#)

Did you recently hear from us about your contact details? In the near future, we’ll be transitioning your account/s onto our ME Go app and it’s important to have your contact details up to date so we can transition your account/s to the new app and keep you informed.

Moved house? No problem – changing your personal details is a breeze using internet banking, or the ME Go app.

You can update these details:

Email address
Home address
Mailing address
Tax file number
Phone number (ME Go app customers only)

If you manage your accounts via the classic ME Bank app or internet banking, you won't be able to update your mobile phone number or over-the-phone enquiry password online or in-app. Instead you’ll need to call us on 13 15 63. If you’re overseas, you can call us on +61 3 9708 4001.

ME Go app.

ME Bank app.

Internet banking.

Phone.

You can also get your details updated over the phone. Just call us on 13 15 63, weekdays 8am–8pm or Saturday 9am–5pm (AEST/AEDT).

What ME app have I got? Find out here.

Updating your personal details.

ME Go app.

ME Bank app.

Internet banking.

Phone.

Related support articles.

Reporting suspicious activity on your card.

What you can do using operator assisted banking.

Business Individual ID Verification form.