If you’d prefer, we can discuss your request for hardship assistance with a nominated representative, such as a financial counsellor, advisor, community worker or solicitor. 
If you choose to use a financial counsellor or representative on your behalf, we will need you to provide us with a written authority signed by you authorising ME to speak with your representative on your behalf. The authority should include:

  • the full name, address and contact details (telephone or email) of your representative 
  • if the authorisation is ongoing or limited to a timeframe.

If you have any queries, please get in touch on 13 15 63

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Call us on 13 15 63, Monday to Friday 8am-8pm or Saturday 9am-5pm (AEST).