Customer feedback. Demand satisfaction.

ME Accordian Lead

Feedback.

At ME, we’re committed to giving Australians great banking, with services that are easy to use and understand, backed up by quality customer service. And that's why it’s good to hear from our customers: to find out what we’re getting right, as well as a heads up on what needs improving.

ME Accordian

Step 1 - get in touch

Let us know what’s going on – we’re here to help you get things back on track as quickly as we can:

Call our Contact Centre on 13 15 63, Monday to Friday 8am–8pm, or Saturday 9am–5pm (AEST), or
Send us a secure mail using internet banking.
Most of the time we should be able to fix your issue within five business days, but if it looks like it’ll take longer to resolve, we’ll let you know so you’re not left hanging.

ME Accordian

Step 2 - fixed or not?

Hopefully we’ve managed to fix your problem by this point – but if you’re not happy you can ask for a review by one of our problem resolution teams.

You can do so by calling our Contact Centre on 13 15 63 to discuss your concerns, send a secure mail using internet banking asking for review or alternatively use our online feedback form here.

More complex problems can take longer to resolve, but our team will give you a timeframe to get things back on track, and will keep you updated regularly.

ME Accordian

Step 3 – still dissatisfied?

We’re committed to helping our customers, and we do our best to reach a fair outcome in any dispute. But ultimately, there still may be times when an outcome that we’ve judged to be fair could leave a customer dissatisfied.

If this happens to you, you still have another option.

Australian Financial Complaints Authority

You can contact the Australian Financial Complaints Authority, an external organisation that resolves disputes between financial service providers and their customers.

The Australian Financial Complaints Authority will likely encourage you to resolve the matter with ME before they investigate your concerns. The service is free of charge for consumers.

Australian Financial
Complaints Authority
GPO Box 3
MELBOURNE VIC 3001

Telephone: 1800 931 678
Website: www.afca.org.au
Email: info@afca.org.au

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