We’re committed to helping our customers, and we do our best to reach a fair outcome in any dispute. But ultimately, there still may be times when an outcome that we’ve judged to be fair could leave a customer dissatisfied.
If this happens to you, you still have another option.
Australian Financial Complaints Authority
You can contact the Australian Financial Complaints Authority, an external organisation that resolves disputes between financial service providers and their customers.
The Australian Financial Complaints Authority will likely encourage you to resolve the matter with ME before they investigate your concerns. The service is free of charge for consumers.
Australian Financial
Complaints Authority
GPO Box 3
MELBOURNE VIC 3001
Telephone: 1800 931 678
Website: www.afca.org.au
Email: info@afca.org.au