Banking with ME is changing.

You would have received communications to let you know that ME Bank is no longer be supporting ME Bank credit cards. This transfer is the final step of the credit card account cancellation process, undertaken to ensure that we continue our commitment to keep your interest rate and repayments the same.  

This change is part of our transition to ME Go, our new digital banking experience. We’re simplifying our services and focusing on delivering a modern, digital-first banking experience. Transferring outstanding credit card debt to Credit Corp allows us to complete the credit card account cancellation process while maintaining your account continuity.  

Credit Corp Financial Services (‘Credit Corp’), is Australia's largest debt buyer and collector. Credit Corp is publicly listed on the ASX with an impeccable record as a sustainable and responsible service provider. With a 25-year history of supporting customers with managing their debt.  

You will receive a Notice of Assignment from Credit Corp once your account is transferred. You can expect to receive via email in February along with steps on how to access your account.

You can access your accounts through Credit Corp’s self-service portal. Once your account is ready, you’ll receive instructions on how to log in and manage your details. 

Yes, up to 2 years of previous statements will be available on the Credit Corp portal. 

Your next payment is due on your usual scheduled date. We’ve worked with Credit Corp to keep your payment cycle the same, so nothing changes from your previous arrangement.

• BPAY®: You can keep using the same Biller Code and Reference Number that appears on your statement.
• Direct Debit: If you already have a direct debit set up, it will automatically transfer to Credit Corp, so your payments will continue as normal.

Your repayments will now appear as being debited by Credit Corp (User ID 4216500) instead of ME Bank (User ID 185871). 

Credit Corp will be adding additional repayment options such as Post BillPay. Once available. Credit Corp will provide details on how to use these options. 

No. Your interest rate will stay the same and your minimum repayment will be calculated in the same way.  

No. Your minimum repayment will be calculated in the same way. 

Yes. You will continue to get regular statements from Credit Corp after your account is transferred. 

Yes. Any payments made to your account will display on your Credit Corp statement after your account is transferred. You just won’t be able to see them in the ME Bank app or internet banking.

No. Your credit card account will remain cancelled, and you won’t be able to make purchases or cash withdrawals. 

No, Credit Corp deals with a range of services from active lending accounts to debt collection.  
 

If you are in financial hardship or finding it difficult to make your account repayments, please talk to us as soon as possible so we can help. We have a dedicated hardship assistance team that will work with you in providing support to help get you back on your feet. 

For more information, including how to contact our hardship assistance team, visit https://www.mebank.com.au/support/financial-hardship/ 

We’re here to listen to your feedback, good or bad.  

If you want to give us feedback before your account is transferred to Credit Corp, you can make a complaint online by completing our form: Make a complaint 

Once we receive your complaint, we will listen, keep you informed, and work with you to resolve it as quickly as possible. 

If you have a complaint after your account has been transferred about the service or experience, please contact Credit Corp directly: Make a complaint