Accessible and Inclusive Banking.

Deaf, hard of hearing and speech impairment.

National Relay Service

We welcome calls from the National Relay Service.

Step 1: Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
Step 2: Provide the NRS with our phone number 13 15 63

For more information visit: The National Relay Service

Vision impairment.

If you have low vision

Larger font

If you want to adjust your font size on our website, we recommend using the controls built in to your web browser, as they have a much larger zoom range.

Some tips on how to do this on Windows:

• For Internet Explorer or Opera web browser: You can use the zoom functionality to increase the size of all elements on the screen. Locate the Zoom icon in your toolbar or bottom status bar to change the zoom level.
• For Chrome, Internet Explorer or Firefox: Hold down Ctrl key and press ++ to enlarge or -- to reduce, or hold down Ctrl key and scroll with your mouse wheel.

Some tips on how to do this on Mac:

• For Safari, Chrome, Firefox: Hold down the Command key and press + to englare or - to reduce. You can also press Command then scroll up or down with your trackpack or mouse to enlarge and reduce.

Our digital platforms are accessible: Compatible with screen readers, keyboard navigation, and adjustable text settings.

Braille version

We have key documents, such as “How to make a Complaint” available in Braille. We’ll arrange to have it sent to you free of charge just contact ME on 13 15 63.

See Differently

See Differently is a not-for-profit organisation providing services to Australians who have a vision impairment. Call 1300 944 306 or visit https://www.seedifferently.org.au/ 

Physical disability or impairment.

ME Bank is committed to making digital banking inclusive and easy to use for all customers, including those with physical disability or impairment.

How We Support You:

• Accessible digital platforms: Compatible with screen readers, keyboard navigation, and adjustable text settings.
• Personalised support: Phone, email, and live chat options with agents to support.
• Continuous improvement: We welcome feedback to help us enhance accessibility.

Need Help?
Contact us via:

•  Phone: 13 15 63 Monday to Friday 8am–8pm (AEST) and Saturday 9am–5pm (AEST)
• Live chat via the ME Go mobile app Monday to Friday 8am - 8pm (AEDT) Saturday 9am - 5pm (AEDT). 

Remote living.

Here’s how we can help:

• Online Support: Chat to us via the ME Go app.
• Phone Support: Prefer to speak to someone? Our team is available on 13 15 63 during Monday to Friday 8am–8pm (AEST) and Saturday 9am–5pm (AEST), and we’re happy to help you through the process.
•  Accessibility Options: If you have limited internet access or need alternative arrangements, let us know — we’ll work with you to find a solution. 

Interpreter Services.

We know many of our customers prefer to speak to us in a language other than English.

Interpreter services

If you’d rather speak to us in another language we can arrange an interpreter to help you when you call us or visit a branch. The interpreter services are available free of charge.

• 如果您希望用普通话和我们交流，您拨打我们电话 13 15 63 时我们可以为您安排翻译
• Nếu quý vị muốn nói chuyện với chúng tôi bằng tiếng Việt, chúng tôi có thể thu xếp thông dịch viên để giúp đỡ khi quý vị gọi điện cho chúng tôi theo số  13 15 63
• إذا كنت تفضل التحدث معنا باللغة العربية، فيمكننا ترتيب مترجم لمساعدتك عندما تتصل بنا على الرقم 13 15 63 
• 고객이 한국어로 소통하기를 원하는 경우 13 15 63 로 전화하시면,  전화 통역 서비스를 준비해 드릴 수 있습니다.  
• 如果您希望用粵語和我們溝通，我們可以安排一名口譯員在您致電13 15 63 聯絡我們時為您提供幫助

Translation services

We have key documents, such as “How to make a Complaint” available in Mandarin, Vietnamese, Arabic, Korean and Cantonese.