Cancelling cards for suspected fraud.

If we detect that your card has been used at an ATM or payment device that is suspected of being connected with fraudulent activity, we’re obliged to cancel the card immediately – to protect you and your money.

If this happens to your card, we’ll send you a text to let you know what’s happened, and we’ll ask you to get in touch. Just give us a call on 13 15 63 and we’ll get a new card sent out to you.

If you need to cancel or stop a card yourself, check out our cancelling a card help article.

Was this helpful?
Yes
No

Cancelling cards for suspected fraud.

Related support articles.

Account security – fraudulent transactions.

What is a Device Account Number and how does it relate to my physical card number?

Customise your account icons and layout on the mobile app.