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Cancelling cards for suspected fraud.
If we detect that your card has been used at an ATM or payment device that is suspected of being connected with fraudulent activity, we’re obliged to cancel the card immediately – to protect you and your money.
If this happens to your card, we’ll send you a text to let you know what’s happened, and we’ll ask you to get in touch. Just give us a call on
13 15 63
and we’ll get a new card sent out to you.
If you need to cancel or stop a card yourself, check out our
cancelling a card help article.
Related support articles.
Cancelling a cheque.
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Credit Card Direct Debit Request form.
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