Your customer advocate.

Your customer advocate.

ME Bank has a Customer Advocate whose role is to help our service team improve how it resolves complaints and also to listen to customers and recommend changes be made to bank policies, product features, procedures and processes to ensure that our customers always come first.

The complaints process.

The complaints process.

If you have a complaint or concern, please visit the Customer Feedback page, which provides information on how we can assist you with your complaint.

The Customer Feedback page also includes information on how you can raise your issue with the Australian Financial Complaints Authority (AFCA), which is independent of ME Bank.