At ME, we’re dedicated to building relationships with our customers based on trust and transparency. That’s why we have a dedicated Customer Advocate who works independently from our business operations. The Office of the Customer Advocate is here to be the voice for our customers, ensuring they’re listened to, understood and treated fairly. We help ME to make better decisions and ensure processes, products and practices are fair for customers.
The Customer Advocate exists to help with issues that impact customers generally, and won’t usually be involved in individual customer disputes. If you have a complaint or concern, our Customer Relations team is here to help. Please visit our Customer Feedback page to learn how we can assist. Or, how you can raise the issue with the Australian Financial Complaints Authority who provides a free, independent dispute resolution process.
At ME, we believe banking services should be accessible to everyone. That’s why we’ve adopted our Inclusive & Accessible Banking Statement.
See the statement