Remediation Refunds

If you have received a letter from BOQ directing you to complete a remediation refund enquiry, please select ‘REM’ in the Reference Type and input your Reference into the pre-populated field. The Group Customer Remediation Team will respond to your enquiry within 15 business days.

If you are making a general enquiry, please select ‘Other’ in the Reference Type. Group Customer Remediation will assess your claim and if you are identified as being owed a Remediation Refund, we may request proof of identity and account ownership evidence. These documents will be requested upon notification if your enquiry is successful within 15 business days.

Certain payments may have tax implications.  It is best to speak to a registered tax advisor or visit The Australian Tax Office website for general information.
 

With multiple major cyber security breaches making the news recently, it’s understandable for you to have concerns.

As a bank, customer data is the utmost priority to ME. Our teams keep you protected and are always proactively monitoring for suspicious activity. 

ME recently improved our systems and processes, implementing more secure and convenient means of authentication, and our focus is always on significantly investing in the protection of you and your personal information. 

For more information, check out our Security page.

By Banking with ME, you put your trust in us – and that’s not something we take lightly. To help you understand how and why customer information is stored, and how we keep your information safe, we’ve laid it out in our Privacy and Credit Reporting Policy (and you don’t need a law degree to understand what it says).

If you have any burning questions about how ME uses, stores or shares your personal or credit information, check out our Privacy and Credit Reporting Policy