skip to content
Welcome to the ME Security Hub. We’re here to help keep your money and personal information safe
with the latest scam alerts, resources & tips. Let ME protect you.
Security Hub.
Welcome to the ME Security Hub. We’re here to help keep your money and personal information safe
with the latest scam alerts, resources & tips. Let ME protect you.
How can ME help?
![]()
If you think you may have been the target of a scam or fraudulent activity, or you’ve just noticed something suspicious in your bank account, you’re in the right place.
Get in touch with ME quickly & easily or learn more about how scams work with our helpful guides and resources.
Report suspicious activity.
Take steps to help strengthen your security. Check out our guide to protect yourself from hacks online and in person.
Learn how
Your safety is our priority
![]()
Here’s what to expect on the fraud & scam reporting process.
Contact us first.
If you suspect you've been scammed, contact ME immediately before taking any further action. This means our Fraud and Scams team can act quickly to secure your accounts and guide you through the next steps.
Call us 24 hours a day, 7 days a week on 13 15 63
Or email us at fraudandscamoperations@boq.com.au
Take immediate action.
A fraud specialist will confirm the details of your report to fully understand the situation and may block access to your accounts to ensure your funds are safe while we investigate.
Safeguarding you and communicating the outcome.
Once the investigation is complete, we will notify you of the outcome via phone or email.
Device compromised?
To safeguard your accounts, we may ask you to have your device professionally cleaned by a reputable technician if malware or viruses are suspected. This step may involve a cost but is essential to prevent further risks.
Supporting and guiding you through the process.
We’ll keep you updated via SMS or letter throughout the process. If you haven’t heard from us, rest assured we’re working hard on your case.
Learn more
Scams can result in both financial loss and identity theft. Protect yourself by making note of the below. Remember, if it's too good to be true, it probably is.
If you are concerned about a potential scam, talk to a trusted family member or friend and give us a call on 13 15 63, 24 hours a day, 7 days a week.
How to protect yourself from scams
1. Be scam aware. If it sounds too good to be true, it most likely is.
2. Never provide remote access to your electronic devices – no matter how legitimate the caller may seem.
3. Independent financial advice. Always seek independent financial advice, prior to investing, from a registered financial advisor (can check on moneysmart.gov.au).
4. Be careful of who you interact with online. Look out for rapid declarations of affection and discussion of matters that involve financial hardship.
5. Always validate who you are speaking with. If you receive an unexpected call from someone claiming to be from a company, (for example telecommunications, law enforcement or your bank), always pause and verify this through a trusted and legitimate source before you provide any personal information, access to devices or money.
6. Confirm bank details. Always confirm bank details or a change of bank details over the phone prior to making payment. Never confirm by email.
7. Don't pay upfront. Refrain from sending funds upfront to a private seller and use secure payment methods. Conduct your due diligence before making a purchase.
8. Never disclose bank details. Never provide your PIN or Internet Banking details to anyone – not even to ME. We will never ask you for this information.
9. Don't click third party links. Always access Internet Banking via www.mebank.com.au or the ME mobile banking app.
Tips to keep you informed and secured.
Learn how you can stay safe online in 1 minute
Video Transcript
- 0:00 So what is a scam?
- 0:02 Scams happen when criminals deceive people like you and me to steal their money or personal details.
- 0:09 Scams are on the rise in Australia and scammers are getting smarter, taking advantage of new technology to find ways to trick consumers.
- 0:18 That's why it's important to always be on the lookout and don't open messages, click links or reply to unknown senders.
- 0:27 If an offer sounds too good to be true, it probably is.
- 0:31 Remember to always verify who you're talking with, especially if they've contacted you.
- 0:36 If you're not sure an offer or company is genuine, never go through with a purchase or share your personal details.
- 0:43 You can check the legitimacy of a business by searching up their ABN or reading online reviews from other customers.
- 0:50 If you do get scammed or are unsure if something is a scam, it's important to contact your bank immediately to secure your accounts.
- 0:58 You should also seek support from ID Care and report any scams to Scamwatch.
- 1:03 For more information and support on keeping yourself safe from scams, visit the ME Bank website.
Deepfakes, Fake Shops & AI Scams: The new age of scamming
Video Transcript
- 0:00 Criminals are always coming up with new ways to scam people like you and me.
- 0:05 Here are the three most common scams impacting me bank customers.
- 0:09 Bank impersonation scams are when scammers contact you pretending to be your bank over the phone or by text to try and get you to share your personal or financial information.
- 0:20 It's common for these scammers to screw for mimic your bank's number, making it look like calls and texts are legitimate.
- 0:26 Never share anything before verifying who you're talking with.
- 0:29 Never click unknown links and act quickly if you think you've been scammed.
- 0:35 Remote access scams are when scammers convince you to download software that gives them access to your system or device.
- 0:42 They pretend to be a technical specialist from a trusted company like your telco or computer company to fix an issue that doesn't exist to gain access to your device.
- 0:52 Once they have access, they can get into your accounts or steal your information.
- 0:56 Never share details or give unsolicited callers access to your devices.
- 1:01 Never give personal credit card or online account details over the phone unless you made the call and the phone number came from a trusted source.
- 1:10 Lastly, investment scams are things like get rich quick schemes.
- 1:15 If an offer sounds too good to be true, it probably is.
- 1:19 For more information and support on keeping yourself safe from scams, visit the ME Bank website.
5 security features that make your mobile banking safer
Video Transcript
- 0:00 Our Me Go app is designed to keep your money and personal information safe.
- 0:05 Here are some of the security features you might notice.
- 0:08 To protect your information and accounts against unauthorised access, we use Multi Factor authentication, or MFA.
- 0:15 Think of it like a digital version of a combination of a lock on your front gate and a lock on your front door.
- 0:21 It's something you know, such as a password or PIN, that's one factor.
- 0:25 And then something you are, such as your fingerprint or Face ID, that's the second factor.
- 0:30 The Me Go app also uses an access code.
- 0:33 We recommend changing this regularly to keep your account safe and secure.
- 0:38 You can also track your account activity in real time with push notifications.
- 0:42 You'll get immediate alerts on money coming in and money going out, helping you spot anything unexpected.
- 0:49 Lastly, one time passwords or Otps are randomly generated codes to authenticate certain activities you do in the app, like changing your personal details.
- 0:58 Check out the Security centre in the Me Go app to set these features up and stay safe.
The three scams you must know about in 2025
Video Transcript
- 0:00 Scammers are getting smarter, using new technology to make their scams more convincing.
- 0:05 Here are some emerging trends to look out for.
- 0:08 Deep fakes are a relatively new tactic where scammers use AI technology to manipulate videos or audio to mimic their faces or voices of real people.
- 0:18 AI generated content like personalised phishing emails that might appear to come from a trusted source, chat bot that impersonate customer service or tech support to gain personal information like passwords or credit card details, and fake online shopping sites for products that don't exist.
- 0:37 Everyone, whether they're tech savvy or not, is susceptible to these tricks, so here are some quick tips to help you stay safe.
- 0:46 Always verify who you're speaking with over the phone, the centre of an email or text message, and even verify websites.
- 0:53 Don't trust an online persona, individual or identity simply from video, photos or audio clips.
- 1:00 Always be cautious about sharing your personal or financial information and contact your bank immediately if you have.
- 1:08 For more information and support on keeping yourself safe from scams, visit the ME Bank website.
Scams Explained: Learn what they are and how to avoid them in 1 minute
Video Transcript
- 0:00 In today's online world, keeping your data and private information safe is more important than ever.
- 0:06 Here are some easy tips to stay safe online.
- 0:09 Use different passwords for your accounts and think about using a dedicated password manager to keep them safe.
- 0:15 And whenever you can, turn on multi factor authentication for added security.
- 0:20 If you're shopping online, only use trusted websites with secure payment methods like credit card or PayPal.
- 0:27 When downloading, be mindful of apps and software.
- 0:30 Check there from a reputable source and keep them updated for the latest security features.
- 0:35 When you're on social media, avoid over sharing personal information and be sure to keep your privacy settings updated to limit who can see your posts and access your data.
- 0:45 Lastly, make sure your devices are safe by keeping them up to date consistently with the latest security updates.
- 0:52 Enable automatic updates to stay protected against emerging threats.
- 0:57 For more information and support on keeping yourself safe from scams, visit the ME Bank website.
Learn about the different types of scams.
Scams and fraud can take many shapes and forms. Learn about some of the most common types.
Phishing scams.
Prevent yourself from getting reeled into phishing scams. Learn how you can avoid getting hooked onto the bait.
Learn about phishing scams
Friendship and Romance scams.
Romance scams aren’t so romantic. Learn what they are and how to avoid falling ‘in love’.
Learn about romance scams
Tax scams.
Discover tax scams so you’re not forking out your ‘hard-earned’ coin to more than just the tax man.
Learn about tax scams
Impersonation scams.
Stop and think about who you are responding to, find out how scammers impersonate businesses, banks and family.
Learn about impersonation scams
Latest alerts.
Learn about the latest scams and fraudulent activities, so you can keep up to date with things that may target you.
See latest scams
Scamwatch.
Scamwatch is run by the Australian Competition and Consumer Commission (ACCC). It provides information to consumers and small businesses about how to recognise, avoid and report scams.
Learn more
IDCARE.
IDCARE is a not-for-profit national identity and cyber support service. IDCARE can help reduce the harm they experience from the compromise and misuse of their identity information.
Learn more
Australian Cyber Security Centre
The Australian Cyber Security Centre (ACSC) leads the Australian Government’s efforts to improve cyber security. It provides advice and information on how to protect yourself and your business online.
Learn more
Australian Banking Association.
The Australian Banking Association (ABA) is comprised of 22 banks from across Australia. ABA advocates for a strong, competitive and innovative banking industry.
Learn more
What is a scam?
A scam is a dishonest scheme or trick used to steal money, personal information, or access to your accounts. Scammers often pose as trustworthy people or organisations like banks, government agencies, or even friends to convince you to share sensitive information or send money.
What are the types of scams?
There are many different types of scams that aim to steal money, personal information or access to your accounts. The most common scams include:
What security features does ME offer to protect my accounts?
With ME, your safety is our top priority. We take the security of your accounts seriously to ensure you can bank with confidence. Here are some of things we do:
- Fraud monitoring and detection: Our detection systems keep a close watch on your accounts for signs of unauthorised activity.
- Secure online banking: Our online banking platform has been built with strong security features which receive regular updates and improvements.
- PINs and Authentication: 2 Factor Authentication and biometrics add an extra layer of protection to ensure it’s you accessing your accounts.
- Card controls: Like locking your card using our mobile app.
What should I do if I’ve received a suspicious call, text or email?
If you have received any type of communication that seems suspicious, it’s important to:
1. Stop: Do not provide any banking details, passwords or sensitive information.
2. Check: If you are unsure if you are receiving a suspicious message, you can contact us to verify.
3. Delete: Hang up, block any suspicious phone numbers and delete emails and texts that are suspicious.