Give the merchant your receipt and advise what items you'd like to return. They can start processing it just like any other return.

When asked, go ahead and tap your Apple device that you used to make the original payment, just as you did to pay and verify the return with either Face ID, Touch ID, or your device passcode.

Alternately you can also give the cashier your Device Account Number so they can look up the transaction that way if they need to. To see the last four digits of the Device Account Number:

  • iPhone or iPad: Go to Settings > Scroll down to Wallet & Apple Pay, tap the card, then scroll down to Device Account Number.
  • Apple Watch: Open the Apple Watch app on your iPhone, on the My Watch tab, scroll down and tap Wallet & Apple Pay, then tap your card.

Depending on the return and refund policies of the store, it may take up to several days for the return transaction to appear on your card statement. Apple Pay activity is also included on your card statements.


  • Was this helpful?
  • Yes
  • No