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Temporarily stopping a card.

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If you’ve misplaced your card (pro tip: check your jacket pockets) you can temporarily deactivate it until it turns up again, and you can do it yourself in seconds, using internet banking or the app – and reactivating it is just as easy.

 
(If you suspect your card may be gone for good, you should permanently cancel your card and order a replacement.)


 

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Mobile app

Temporarily stopping your card is a cinch using the app – here’s how it’s done.
 
1. Tap the  symbol to get to the menu.
2. Hit ‘cards’, choose the card you need to activate, then tap ‘manage card’.
3. Tap ‘temporarily stop card’.
4. Hit ‘stop card’ to confirm.
 

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Internet banking

Here’s how put a temporary stop on your misplaced card:

1. 1 - Log in to internet banking
2. 2 - Click ‘cards’ in the top menu, and select ‘stop or cancel your card’.
3. 3 - Select the relevant card and choose the option to temporarily stop your card.
4. 4- Select ‘stop or cancel card’ and then ‘continue’ to confirm.

ME Accordian

Phone

Call us and we’ll put a temporary stop on your misplaced card – you’ll just need to let us know once you’ve found it again.

• In Australia 13 15 63
• Overseas +61 3 9708 4001

Related support articles

Page (menu item) - Related Pages - Transformation Cancelling a card.

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