If you’ve misplaced your card (pro tip: check your jacket pockets) you can temporarily lock it until it turns up again, and you can do it yourself in seconds, using internet banking or the app – and unlocking it is just as easy.

If you suspect your card may be gone for good, you should permanently cancel your card and order a replacement.

Mobile app

Temporarily locking your card is a cinch using the app – here’s how it’s done.

  1. Log in to the mobile app
  2. Tap the ‘Cards’ symbol on the bottom menu bar
  3. Swipe to select which card you’d like to temporarily lock
  4. Toggle the ‘Lock’ button on
 

If you find your card under a couch cushion, you can unlock it in the app too:

  1. Tap the ‘Cards’ symbol on the bottom menu bar
  2. Swipe to select which card you’d like to temporarily lock
  3. Toggle the ‘Lock’ button off 


Internet banking

Here’s how to put a temporary lock on your misplaced card:
  1. Log in to internet banking
  2. Click ‘Cards’ in the top menu, and select ‘Lock or replace your card’
  3. Select the relevant card and choose the option to temporarily lock your card
  4. Select ‘Continue’ and then ‘confirm’


If your card turns up, you can unlock it online instantly:

  1. Log in to internet banking
  2. Click ‘Cards’ in the top menu, and select ‘Activate card’
  3. Select the relevant card and click ‘Activate card’
  4. Click ‘Confirm’ to reactivate your card. We’ll send an SMS to your phone so your card can’t be activated by anyone else. Hit ‘Get SMS’ and check your phone
  5. Enter the SMS code and click ‘Done’


Phone

Call us and we’ll put a temporary lock on your misplaced card – you’ll just need to let us know once you’ve found it again.
  • Was this helpful?
  • Yes
  • No