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At ME, it is important to ensure that the personal information we have on file for our customers is accurate and current.

In order to comply with legal requirements, ME is required to perform ongoing reviews of our existing customers on a periodic basis.

We are currently contacting customers whose details may need to be verified. If additional documentation is required to complete our review, you will receive communications from our team on how this can be done via our secure digital portal.

If you've received a call about this, email or SMS about this please confirm or update your details now using one of the following options.

• Call our dedicated team on 1300 130 106 or (07) 3215 5106 (Monday to Friday 8:30am - 5pm AEST)
• If you are overseas call +61 7 3215 5106

If you've received a call or email from the Customer Verification Team, please contact the dedicated team using one of the following options:

• Call ME on 13 15 63 (Monday to Friday 8am - 8pm AEST; or Saturday 9am - 5pm AEST)
• Call the Customer Verification team directly on +61 7 3215 5108 (Monday to Friday, 8:30am - 5pm AEST)
• Send an email to customerverification@mebank.com.au

If you recently received an email about the closure of your inactive account and:

• your account had a balance more than $0 at the time of closure, a statement is on its way to you;
• your account had a balance of $0 at the time of closure and you would like a copy of your final statement, please contact us by phone.