Life can take unexpected turns that sometimes make it difficult for you to maintain your account repayments. Perhaps you have lost your job, suffered an illness or injury or have been impacted by a natural disaster like a bushfire, cyclone or flood.

If you find yourself in a situation like this, we encourage you to talk to us about how your change in circumstances is impacting your financial position. 

Through ME’s Hardship Assistance Policy, we may be able to offer you some assistance to help you deal with the financial difficulties you’re facing. The Policy offers a range of support options and the assistance provided to will depend on your individual circumstances and needs. 

The best way to let us know about your situation is to call ME on 13 15 63. We will assess your current financial position and look at the best solution to help you overcome your financial hardship and get you back on track.

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Call us on 13 15 63, Monday to Friday 8am-8pm or Saturday 9am-5pm (AEST).