Managing life's moments.
We're here to help you through difficult times. {sub-heading}
Key information to help.
Domestic and Family Violence and Financial Abuse.
If you're experiencing domestic or family violence — including financial abuse — you're not alone. ME Bank offers confidential support to help you stay safe and take control of your finances.
Illnesss or disability.
Living with illness or disability can bring unexpected challenges — but your banking shouldn’t be one of them. ME Bank offers flexible support to help you stay on top of your finances, with secure digital tools and personalised assistance when you need it.
Elder Abuse.
We’re committed to helping protect older customers and empowering them to stay in control of their finances. If you or someone you know may be affected, support is available.
Dealing with fraud & scams.
We know that being a victim of fraud or scam is an unpleasant experience, and we are here to help you regain control of your accounts while protecting your money and identity online.
Financial assistance.
We're here to help if you are struggling to meet your financial commitments.
Natural disaster support.
It can be devastating when a natural disaster occurs and destroys or damages your home and belongings. During these challenging times, ME is here to support you through the recovery.
Losing a loved one.
The loss of a family member or friend can be an incredibly difficult and emotional time and dealing with their finances can feel confusing and overwhelming. We are here to support you during this time by making the process of finalising their banking as easy and simple as possible.
Loss of a job.
Being made redundant or losing your job is tough. We’re here to help you work through the uncertainty of unemployment.
Relationship breakdown.
Leaving a partner can be complex, and we are here to help support you in regaining your financial independence.
Illness or Disability.
We know that being injured, ill, or living with a disability can often impact your finances. We are here to help you navigate through uncertain times and access the right support.
Who can I speak with?
If you are worried about not being able to meet your financial commitments, please contact our Customer Assistance team:
- Call 1300 500 520 between 8:30am – 5:00pm AEST, Monday to Friday.
For general enquiries, including getting a clear picture of your accounts with us:
- Call 13 15 63 Monday to Friday 8am–8pm (AEST) and Saturday 9am–5pm (AEST)
What other support is available?
- Budget Planner: Calculate how much you can save based on your income and expenses.
- Money Smart: Access a range of resources to help you make informed decisions about your financial future. You may also want to seek legal, financial or tax advice about your circumstances
- Financial counselling: If you would like confidential and independent advice about your financial situation, a financial counsellor can help. Financial counsellors provide free support and work with you to understand your personal situation, including debts, and provide options and practical advice for managing your finances.To speak with a financial counsellor, contact the National Debt Helpline on 1800 007 007 or visit www.ndh.org.au.
- Ask Izzy: A mobile website that connects people who are in crisis with the services they need right now and nearby. To help you with a wide range of support, available within your post code. Visit askizzy.org.au.
Mental Health and Wellbeing
- SANE Australia – Information about mental illness, treatments, where to go for support and help, with online chat services available. Call 1800 187 263 or visit sane.org.
- Beyond Blue – Information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live, with online chat services available. Call 1300 224 636 or visit beyondblue.org.au.
- Lifeline – A national charity providing all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services. Call 13 11 14 or visit lifeline.org.au.
- Suicide Call Back Service – A nation wide service that provides 24/7 telephone, video and online professional counselling to people who are affected by suicide. Call 1300 659 467 or visit suicidecallbackservice.org.au.
Other Services
- See Differently – See Differently is a not-for-profit organisation providing services to Australians who have a vision impairment. Call 1300 944 306 or visit seedifferently.org.au.
- National Relay Service – A phone solution for people who are deaf or have hearing or speech impairment. Call 1800 555 660 or visit health.gov.au/contacts/national-relay-service.
- Carer Gateway – A national online and phone service that provides practical information and resources to support carers. Call 1800 422 737 or visit carergateway.gov.au.
- Medicare – Access to government health services. Call 13 20 11 or visit servicesaustralia.gov.au.
Elder Financial Abuse.
Elder financial abuse is when a person takes advantage of an older person for their own financial gain. It can happen to anyone, particularly those who depend on others.
As you age, you may need to rely on family or friends to assist you with things like buying groceries or paying bills, and this can leave you vulnerable to abuse.
Elder financial abuse can be committed by a person close to you, or in a position of authority. This could be a family member, caregiver, friend, attorney appointed under a power of attorney, or other trusted individual. It can take many forms and can have far-reaching financial, emotional, physical and psychological impacts.
Knowing more about elder financial abuse can help you and your loved ones recognise it and take steps to prevent it from happening.
Common forms of elder financial abuse include the following:
- Transferring funds from the elder account to their own personal account
- Making charges to the elder's credit card or accounts without permission
- Demanding monetary loans or gifts
- Forcefully have the elder sign a new will or appoint them as the power of attorney or enduring power of attorney
- Threaten neglect if the elder doesn’t do what they ask
- Restricting or removing access to grandchildren or other family members if the elder person does not do what they ask
- Inheritance impatience e.g. pressuring the elder to sell their assets because they believe that they will be one day entitled to them
- Emotional blackmail.
There are a number of steps that can be taken to protect yourself against financial abuse:
- Open your own mail and ensure you are receiving and reviewing your bank statements for every account you hold
- Protect your bank account details, security token, cheque book and cards by keeping them in a safe place that others can't easily access. Do not keep a record of your PIN (Personal Identification Number)
- Don’t allow others to add your card details to their digital wallet services (Apple Pay, Samsung Pay or Google Pay branded digital wallet and payment services) or save your card details to their device for online purchases
- If someone asks for money, discuss it first with a trusted family member or friend, even if it seems a legitimate source, bill or invoice
- Always read contracts and other documents carefully and never sign anything under pressure from someone else. You have the right to get your own advice about any documents before you sign them. If you are unsure, seek advice from trusted professionals (your accountant, financial advisor or solicitor) to ensure you are well informed about your options.
- Regularly review who else has access to your accounts and consider applying controls to your debit and credit cards for extra protection.
If you think you are experiencing elder financial abuse, we're here to help.
- Call our Customer Contact Centre on 13 15 63
Loss of a job.
Who can I speak with?
Whether you're facing the prospect of redundancy or have recently lost your job, we’re here to help you work through the uncertainty of unemployment.
If you are worried about not being able to meet your financial commitments, you should speak to our Customer Assistance team:
- You can call them on 1300 500 520 between 8:30am – 5:00pm AEST, Monday to Friday.
- You can go to the website
Our call centre is here to help with general enquiries such as:
- To help you get a clear picture of accounts with us
- You can call them on 13 15 63, visit https://www.mebank.com.au/home/contact-us/ for our operating hours.
What other support is available?
- To help you calculate how much you can save based on your income and expenses go to our Budget Planner
- To help you make an informed decision about your financial future. A range of helpful resources are available from Money Smart. You may also want to seek legal, financial or tax advice about your circumstances
- Financial counselling: If you would like confidential and independent advice about your financial situation, a financial counsellor can help. Financial counsellors provide free support and work with you to understand your personal situation, including debts, and provide options and practical advice for managing your finances. To speak with a financial counsellor, contact the National Debt Helpline on 1800 007 007 or visit www.ndh.org.au.
- Ask Izzy is a mobile website that connects people who are in crisis with the services they need right now and nearby. To help you with a wide range of support, available within your post code, go to https://askizzy.org.au
Relationship breakdown.
Who can I speak with?
Leaving a partner can be complex, and we are here to help support you in regaining your financial independence.
If you are worried about not being able to meet your financial commitments, you should speak to our Customer Assistance team:
- You can call them on 1300 500 520 between 8:30am – 5:00pm AEST, Monday to Friday.
- You can go to the website
Our call centre is here to help with general enquiries such as:
- To help you get a clear picture of accounts with us
- To help you change an address or change an account
- To block an account should there be a dispute
- You can call them on 13 15 63, visit https://www.mebank.com.au/home/contact-us/ for our operating hours.
What other support is available?
- To help you calculate how much you can save based on your income and expenses go to our Budget Planner
- To help you make an informed decision about your financial future. A range of helpful resources are available from Money Smart. You may also want to seek legal, financial or tax advice about your circumstances
- Financial counselling: If you would like confidential and independent advice about your financial situation, a financial counsellor can help. Financial counsellors provide free support and work with you to understand your personal situation, including debts, and provide options and practical advice for managing your finances. To speak with a financial counsellor, contact the National Debt Helpline on 1800 007 007 or visit www.ndh.org.au.
- Ask Izzy is a mobile website that connects people who are in crisis with the services they need right now and nearby. To help you with a wide range of support, available within your post code, go to https://askizzy.org.au
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