Why is my transaction declining when I can see my card in Google Pay?
Some potential reasons for a decline using Google Pay are:
- The card is not active or has been blocked - you may need to call us to check on this.
- There are insufficient funds in the account - you can check the account balance in your mobile app or via internet banking.
- The merchant terminal does not accept contactless payments.
- For credit cards, your card may be blocked as it is more than three days after the repayment due date and the minimum repayment has not been received.