Some potential reasons for a decline using Google Pay are:

  1. The card is not active or has been blocked - you may need to call us to check on this.
  2. There are insufficient funds in the account - you can check the account balance in your mobile app or via internet banking.
  3. The merchant terminal does not accept contactless payments.
  4. For credit cards, your card may be blocked as it is more than three days after the repayment due date and the minimum repayment has not been received.
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