Frequently Asked Questions
What is my Customer ID and where do I find it?
What is my Access Code and where do I find it?
How many chances do I get to enter my Access Code when logging on to Online banking?
What happens if I have lost or forgotten my Customer ID or Access Code?
What happens if I think someone knows my Customer ID and Access Code?
I can't see all of my accounts in my Account Summary. What do I do?
Who do I call if I have a problem with Online banking or want more information?
What happens if my computer crashes?
Are there any fees for transactions using Online banking?
What browsers are required to access ME Bank's Internet banking?
Do I need an iPhone? Do I have to download an "ap"?
What phones will support our Mobile banking?
How soon can I access Mobile banking after registering?
What happens if I can't log on to Mobile banking?
What is my Customer ID and where do I find it?
Your Customer ID is a unique numerical code used by us to identify you. Your Customer ID is allocated randomly when you call us to register for Online banking. Your Customer ID cannot be changed.
What is my Access Code and where do I find it?
Your Access Code is similar to a PIN or Password and is used by our Online banking system to identify you. When you call us to register for Online banking, you will be allocated a temporary Access Code, which you will be prompted to change when you log on to our Online banking for the first time. You can also change your Access Code at any time. We cannot view your personal Access Code.
How many chances do I get to enter my Access Code when logging on to Online banking?
You have 3 chances to enter your correct Access Code before your account is locked. If your account is locked, please call us and we will unlock your account and reallocate a temporary Access Code if necessary.
What happens if I have lost or forgotten my Customer ID or Access Code?
If you have lost or forgotten your Customer ID or Access Code, please call us and we will advise you of your Customer ID and reallocate a temporary Access Code.
What happens if I think someone knows my Customer ID and Access Code?
If you know or suspect that your Customer ID and Access Code have become known to someone else or are lost or stolen, you must tell us immediately by contacting us on 1300 654 998 and press 3 to speak to a customer service consultant.
Our account requires joint signatures to authorise operations on the account. Can I access this account via Online banking?
If joint signatures are required for all operations on your account, you will not be able to transact on your account using our Online banking. You will however, still be able to view or hear account balances and transaction lists.
I can't see all of my accounts in my Account Summary. What do I do?
If you cannot see all of your accounts on the Account Summary screen, please call us and we will be able to help you.
Who do I call if I have a problem with Online banking or want more information?
If you have any problems using our Online banking or would like more information, please call us on 1300 654 998 and we will be able to assist you.
What happens if my computer crashes?
If your computer crashes while you are transacting with our Internet banking, you should not lose any information or changes that you have submitted. Just log on to the system again to verify that the changes you made were updated. Alternatively, you can call us and we will be able to advise you if your changes were updated.
Are there any fees for transactions using Online banking?
There are no fees for transactions using Online banking. This is a free service for all customers of ME Bank.
However, Government fees and charges may apply.
What browsers are required to access ME Bank's Internet banking?
All pages on our Internet banking are encrypted using 128-bit SSL encryption. The browsers supported by our Internet banking are as follows:
| Platform | Internet Explorer | Firefox | Safari |
|---|---|---|---|
| Windows 7 | 7.0 and above | 3.0 and above | 4.0 and above |
| Windows XP | 7.0 and above | 3.0 and above | 4.0 and above |
| Vista | 7.0 and above | 3.0 and above | 4.0 and above |
| Mac OS | 3.0 and above | 4.0 and above |
Even though the official support is limited to the above mentioned browsers the system is in no way designed to work exclusively on these. Other browsers, like Opera, Google Chrome and older versions of Internet Explorer, can be used but without the assurance we can provide for the officially supported browsers.
What is Mobile banking?
If you have already registered for Online banking, you can access your ME Bank accounts by logging on to Internet banking via your web browser on your phone. Our Internet banking pages have been configured to fit your phone screen so you have more flexibility to access your accounts when and where you like.
If you have not registered for Online banking and would like to access Mobile banking, please follow the prompts to on our "Getting Started" page of our website.
Do I need an iPhone? Do I have to download an "ap"?
No, you don't. Mobile banking is not an application or "ap" that you must download from iTunes. Our Mobile banking can be accessed by any mobile phone with a web browser.
What phones will support our Mobile banking?
Any phone that has a compatible web browser.
How soon can I access Mobile banking after registering?
You must log on to Internet banking via a computer in order to read and accept our Terms & Conditions first. Once you have done this, you are free to access your accounts via our Mobile banking service.
What happens if I can't log on to Mobile banking?
You can call us on 1300 654 998 Monday – Friday between 8am and 8pm, and on Saturday between 9am and 5pm (Melbourne Time).
Related Links
Contact ME
- Product Enquiries
-
Personal Ph 13 15 63 ME Contact Centre open
Mon - Fri: 8am - 8pm,
Sat: 9am - 5pm (EST)Business Ph 1300 658 108 ME Business Contact Centre open
Mon - Fri: 9am - 5pm (EST) - Existing Customers
-
Personal Ph 1300 654 998 ME Contact Centre open
Mon - Fri: 8am - 8pm,
Sat: 9am - 5pm (EST)Business Ph 1300 658 108 ME Business Contact Centre open
Mon - Fri: 9am - 5pm (EST) - Phone Banking
-
Personal Ph 1300 654 998 Business Ph 1300 658 108