Accounts help.

Snappy answers to all your account-related questions.

Deposits & withdrawals

• Depositing money into your account.
• Withdrawing cash.
• Withdrawing cash from an ATM?
• Depositing a cheque.
• Putting money into your term deposit.
• Ending your term deposit early.
• Getting cash from ATMs.
• Daily cash withdrawal limits.​
• Cheque changes

Manage your account

• Adding or removing account holders.
• Finding your customer ID.
• Closing your Transaction or Savings Account.
• Setting up joint authority.
• Adding extra credit card cardholders.
• Resetting your access code.
• Updating your personal details.
• Getting ready to travel.
• Closing my account.

Transfers

• How to Find your BSB number and account number.
• Making a transfer.
• Transferring funds between accounts.
• Changing your daily transfer limit.
• Making international transfers.
• Changing or removing a payee.
• Changing or deleting BPAY billers.
• Adding BPAY billers.
• Setting up recurring payments.​

Billing & statements

• Paying your credit card bill.
• Switching between online and paper statements.
• Finding your online statements.
• Getting your credit card statements.

Support

• Getting the Online Savings Account bonus interest rate.
• Government guarantee
• Cancelling cards for suspected fraud.