Latest updates.

Latest updates.

We’re currently experiencing long call wait times.

We want to help all of our customers and are working to answer every call. We appreciate everyone’s patience at this time. Please only call if you’ve got a payment due in the next 24 hours (you can always message us via internet banking using secure mail or live chat). And don’t worry about being charged any late fees before you contact us, we’ll waive them.

We’re here, and working hard to keep things moving.

The health, safety and financial wellbeing of our customers is our number one priority, so ME is doing everything we can to protect our customers and prevent disruptions to the services we provide. Most of our people are now working from home and everything is business as usual.

Our support package options.

We are here to support our customers through this – now and in the months to come.

Pause home loans, credit cards or personal loan repayments.

For all customers impacted by COVID-19, ME’s introduced a pause (up to six months) on your home loan repayments, as well as options for credit card and personal loan holders.

Pause repayment form

Eligible Online Savings Account customers receive automatic bonus interest.

We’re giving eligible savings customers automatic bonus  interest for three months.

Find out if you’re eligible

Need further financial help?

Need further financial help?

Financial hardship.

While ME has a specific COVID-19 support package, which includes the option to pause your home loan repayments, you may need further finanical assistance during this time. If you do, check what general finanical hardship support is available for further information.

Learn more about financial hardship

Important process changes for customers.

24/7 banking with ME.

You can always contact us on 13 15 63 Monday to Friday 8am–8pm (AEST) and Saturday 9am–5pm (AEST), and if you’re overseas please call us on +61 3 9708 4001.

24/7 online access

You can access your accounts 24 hours a day through the ME Bank app and our internet banking at You can continue to do all your transfers, payments, and check your balances through the app and internet banking

We're here to help.

If you don’t have online banking set up, you can find more information on setting up online banking using the link below, or contact us and we’ll help get you started.

How to set up internet banking

Use your cards at any ATM.

You can use your ME card to withdraw money from any ATM nation-wide (with all ATM fees refunded on Everyday Transaction Accounts).

Our products are available.

You can continue to apply for all our products, to support your life goals. 

Stay informed.

Here are the reliable sources for an important information you may need.

Guaranteed by the government.

Your savings with ME are guaranteed by the government, up to $250,000. For more info about the government deposit guarantee.

Learn more

Supported by Industry SuperFunds
Super supported.

Built and supported by Industry SuperFunds – so our profits benefit the organisations that look after the retirement funds of 5.5 million Australians.

Our story

#1 with Money.

 We were awarded Money magazine's Money Minder of the Year award again in 2019.

Find out why