We’re working hard to keep things moving.

We’re working hard to keep things moving.
The health, safety and financial wellbeing of our customers is our number one priority, so ME is doing everything we can to protect our customers and prevent disruptions to the services we provide.

You can access your accounts 24 hours a day through the ME Bank app and our internet banking. You can also continue to do all your transfers, payments, and check your balances through the app and internet banking.

If you need financial support, read the information below.

Home loan support.

Home loan support.

We’re here to help, whether you need to pause or resume your repayments, or explore other options like restructuring your loan. We know everyone’s circumstances are different, which is why we’ll work with you to support you however we can.

Learn more about support options

Staying on top of your finances. 

If coronavirus has left you needing help to stay on top of your finances, we have a range of information in our Financial wellness module including:

Other Support

Other Support

  • Credit card and personal loans. Call ME to discuss what support options are available to you. Contact us
  • Contactless limit increase. Certain retailers will temporarily increase contactless payments from $100 to $200.
  • Cheques. They can now only be deposited at Australia Post outlets with the Bank@Post sign. Learn more


Financial wellness module.

A free online course to help you manage your money better in times of uncertainty.

Learn more

Stay connected.

Maintaining social connection during social distancing.

Read more

Keeping kids entertained.

40+ ways to keep your kids entertained during COVID-19.

Learn more

Further financial help.

Further financial help.

National debt hotline.
If you feel you need some additional, broader guidance with your finances, including access to free financial counselling, you can visit the National Debt Helpline.

Mental health support services.
There are services available to assist with any stress or anxiety about financial issues, such as Lifeline and Beyond Blue.

Financial counselling.
Financial debt helpline that provides free, independent and confidential financial counselling. Learn more

Financial hardship.
You may need further financial assistance, so our Financial Hardship teams are here to work with you one-on-one to find ways to help you – whether you need help managing bill payments or you’re a family struggling to make ends meet.

Check our our financial hardship page for more info, or Call ME as soon as you can on 13 15 63 Monday to Friday 8am–8pm (AEST) and Saturday 9am–5pm (AEST), and if you’re overseas please call ME on +61 3 9708 4001.

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