Did you know you’ve got your own dedicated message inbox in internet banking? It’s like email, but it’s more secure – and it’s how we’ll contact you whenever we need to give you any sensitive information about your accounts.

Checking your messages

Anytime we send you a secure mail message, we’ll also send you an email to let you know – you’ll never be left out of the loop.

  1. Log in to internet banking

  2. Click ‘messages’ in the top menu, and choose ‘view inbox’.

Drop us a line

You can also use secure mail to get in touch with ME. It’s a great way to let us know about any issues with your accounts, or to do things like change your term deposit instructions.
  1. Log in to internet banking
  2. Click ‘messages’ in the top menu, and choose ‘send mail’
  3. Choose a subject area and account (if applicable) from the drop-down menus, and write in a subject line for the message
  4. Write out your message and hit ‘send’.
Our team will typically respond in 2-3 business days, depending on the volume of enquiries.

Remember that internet banking will automatically log out after 10 minutes, so if you’re writing a long email keep an eye along the top of the page for the ‘timeout’ warning. When it appears, you can click ‘keep banking’ to extend your session.

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