Online help & support.

Important Notice

If your accounts are transitioning to ME Go, there will be a service interruption from Friday 22 May 2026 at 8:30 PM to Saturday 23 May 2026 at 12:30 PM AEST. During this time, you will not be able to use your Debit Mastercard, current ME Bank app, or internet banking. We will notify you as soon as you’re able to log in.

Find out more

System Status Updates.

To make sure that our services continue to operate effectively and efficiency, we regularly make updates to our systems. Sometimes, these updates may cause unavoidable disruptions to some of your banking services like internet banking, our mobile app, EFTPOS, and ATMs.

See updates
 

Accessible and Inclusive Banking.

Helping to make banking inclusive and accessible to everyone.

Accessible and Inclusive Banking support

Managing life's moments.

We're here to help you through difficult times.

Find support

Losing a loved one.

Find help and an overview of what you may expect when managing the banking affairs of your loved one, the steps we need you to take including how to notify us and how we will support you.


Find help & support 

Security hub.

We’re here to help keep your money and personal information safe with the latest scam alerts, resources & tips. 

Let ME protect you

Natural disaster support.

If you've been affected by natural disasters like droughts, fires, floods, or earthquakes, we're here to help. Explore the support options available to assist you during challenging times.

Explore support options


 

Moving to ME Go

Have we let you know your accounts are moving to ME Go, and wondering what this means for you?

We’re here to help make the transition simple, with clear answers to the questions we’re asked most often.

Find support

It’s tax time!

We’ll be sending your annual interest earned directly to the Australian Taxation Office. You’ll be able to view your total interest earned in your myGov account shortly after the end of financial year.

In the meantime, here are some handy guides to help you locate your past statements, calculate your interest and access an interim statement if needed:

• Finding your statements.
• Calculating your EOFY interest.
• Getting an out of cycle statement.
• Your tax return questions answered.

Money management.

Want to learn more about how best to manage your finances. ME has created a free online course about managing money.

Start your financial education today.

Credit card important notice.

The ME Frank credit card and ME Mastercard credit card account(s) will be cancelled as part of our commitment to simplify the products we offer. Find out more

Remediation Refunds.

Find out how to retrieve remediation funds owed.